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Certified Customer Service Excellence Specialist

QAR 3,500.000

Program Description

The Certified Customer Service Excellence Specialist program is an instructor-led, experiential learning journey designed to elevate service quality, customer satisfaction, and professional conduct across customer-facing roles.

The program focuses on developing a service-oriented mindset, effective communication skills, emotional intelligence, and practical service behaviors that drive positive customer experiences. Participants learn how to understand customer needs, manage expectations, handle difficult situations professionally, and represent their organization with confidence and consistency.

Grounded in service excellence principles, psychology, and real-world application, the program equips participants with tools to deliver reliable, empathetic, and high-impact customer service across in-person, digital, and hybrid environments.

Learning Outcomes

By the end of the program, participants will be able to:

  • Understand the principles of customer service excellence

  • Develop a professional service mindset and positive customer attitude

  • Communicate clearly, empathetically, and confidently with customers

  • Manage customer expectations and handle complaints effectively

  • Respond professionally to challenging customer situations

  • Build trust, loyalty, and positive customer relationships

  • Represent their organization with professionalism and consistency

  • Apply service excellence skills across in-person and digital channels

Face to Face

Online
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